Customer Testimonials

Had the pleasure of having my vehicles scheduled maintenance done today and was greeted by the service advisor Greg who went above and beyond with today's maintenance and future maintenance getting scheduled. I then had the pleasure of having 2 technicians Will and Brandon go over every inch of car and inspected and found an oil leak I had been suspecting I had but couldn't locate. All 3 took amazing care and this is why I have purchased 2 vehicles from this location!

Great quick service and did a great job.

I specifically asked three times for air to be added to my tires during service because the air was low. When I checked it after I left nowhere had been added.

Service experience not good . First appt day there 2 hours and guy never showed . Second appt sat there for 3 hours . Had first appt , but was taken second . You promote valet service , that is a joke ! Never offered loaner car . Love car . Hate service . Hope you working on making this a better experience. If you promote luxury car but budget service , people will chose another car .

I really appreciate Michael Bower for being such a great concierge in assisting us in finding the vehicle I preferred. Also the staff was hospitable and made the experience less overwhelming. I would greatly recommend Stivers for new and gently used vehicles.

This is our 4th Genesis from different dealers. Shivers provided the best car buying experience ever! Jacob Kennedy our salesperson was very professional and Joe the finance manager was also great.

Professionals all the way!!! Mike B took care of me and had all the answers to my questions.

Great car, and fast service. Couldn’t be happier!

My service light came back up and I just got my car serviced. The new person in service has attitude. He not nice.

I did not have to wait a long time for service, however there was no water nor coffee available in the waiting area. That would have been nice. Service was great!!!

10/26/2026 - I had a fantastic experience with the service department at Genesis of Columbia! After a frustrating experience at a different Genesis location in the past, coming here was a breath of fresh air. The facility is beautiful, and the hospitality from all the team members made it a very pleasant environment to wait in. I also enjoyed waiting my car get serviced while sitting in the lounge area top tier. My service advisor, Greg Joy, went above and beyond to try and help me navigate my warranty and maintenance coverage options. Greg honored a coupon to keep my out-of-pocket ... Read More

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Google - Oct 26, 2026

10/26/2026 - I had a fantastic experience with the service department at Genesis of Columbia! After a frustrating experience at a different Genesis location in the past, coming here was a breath of fresh air. The facility is beautiful, and the hospitality from all the team members made it a very pleasant environment to wait in. I also enjoyed waiting my car get serviced while sitting in the lounge area top tier. My service advisor, Greg Joy, went above and beyond to try and help me navigate my warranty and maintenance coverage options. Greg honored a coupon to keep my out-of-pocket costs reasonable. More importantly, he also verified a dimmed headlight defect and got a brand-new assembly ordered so I’ll be back to have that replaced. I also absolutely loved their service tracking app—it was amazing being able to see exactly where my GV70 was in the process in real-time. Greg and the entire team provided transparent, top-tier service, and I will definitely be bringing my vehicle back here! Thanks again I look forward to working with Genesis of Columbia in the miles to come.

Sales people are very professional, polite and not pushy. They genuinely want the customer to be happy with their decision.

I purchased a pre-owned 2017 Dodge Journey from Genesis of Columbia in July 2026. At the time, the vehicle had approximately 102,000–103,000 miles. Less than three months and roughly 1,000–2,000 miles later, the vehicle is already experiencing serious transmission and frame (structural) issues, according to a local mechanics shop. I understand this is not one of the expensive luxury vehicles commonly sold on this lot, and most associate pre-owned vehicles with some sort of risk. The difference is that there is ordinary risk, and there is a vehicle developing serious issues immediately after purchase. I would expect to get more than a couple thousand ... Read More

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Google - Oct 24, 2026

I purchased a pre-owned 2017 Dodge Journey from Genesis of Columbia in July 2026. At the time, the vehicle had approximately 102,000–103,000 miles. Less than three months and roughly 1,000–2,000 miles later, the vehicle is already experiencing serious transmission and frame (structural) issues, according to a local mechanics shop. I understand this is not one of the expensive luxury vehicles commonly sold on this lot, and most associate pre-owned vehicles with some sort of risk. The difference is that there is ordinary risk, and there is a vehicle developing serious issues immediately after purchase. I would expect to get more than a couple thousand miles out of any vehicle before major mechanical repairs arise. Most vehicle purchasers are cautious about being in this position, and I thought a reputable dealership would lessen the chances of this occurring, but I am disappointed to report that is not the case.

Outstanding, from the salesman to the finance officer to the general manager who all took time to be very helpful explaining. They were all very courteous, friendly and the experience was wonderful.

Michael Bowers was excellent to work with. He jumped hoops to make my Genesis purchase easy.

Great customer service every time I come to get anything done with my GV80. Joey is so friendly and is very knowledgeable about Genesis.

My experience with Stiver’s Genesis was excellent. Everyone was professional and the atmosphere was great.

Personnel was responsive and on top of the process making it a smooth transaction.

Thank you Genesis of Columbia for being what I expected when I purchased my GV70 Sport Prestige from Greer back in 2024. I highly recommend dealing with this dealership instead of the Genesis of Greer. They are night and day differences. Greer was rude, refused warranty repairs and the service manager at Greer basically got in my face and I felt like he was going to punch me. Very rude and waiting for oil changes over 2.5 hours is exhausting. Columbia was fast, friendly and honored all warranties and gave me a loaner car while I waited on mine to be repaired. ... Read More

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Google - Oct 9, 2026

Thank you Genesis of Columbia for being what I expected when I purchased my GV70 Sport Prestige from Greer back in 2024. I highly recommend dealing with this dealership instead of the Genesis of Greer. They are night and day differences. Greer was rude, refused warranty repairs and the service manager at Greer basically got in my face and I felt like he was going to punch me. Very rude and waiting for oil changes over 2.5 hours is exhausting. Columbia was fast, friendly and honored all warranties and gave me a loaner car while I waited on mine to be repaired. Greer has not once honored the loaner car promised when purchasing a new car. All excuses.

The service itself was fine. At the end of my service I was given the receipt and told that everything was good. I had asked for them to check my battery because my car would sometimes have a slow start. I was told that everything looked good and was fine. On the receipt there was a statement thay said that "recommendations were reviewed with customer". I asked for a copy of the recommendations that clearly showed that my battery power was dwindling and that I would be needing tires soon as I was in the yellow range. To ... Read More

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Google - Oct 8, 2026

The service itself was fine. At the end of my service I was given the receipt and told that everything was good. I had asked for them to check my battery because my car would sometimes have a slow start. I was told that everything looked good and was fine. On the receipt there was a statement thay said that "recommendations were reviewed with customer". I asked for a copy of the recommendations that clearly showed that my battery power was dwindling and that I would be needing tires soon as I was in the yellow range. To me this is not "everything looks good". I have had this concern with a previous service when I brought my car in for servicing before taking a road trip to Florida. Again I was told that everything looked good and we got on the road. Shortly after getting into Florida I had a tire blow out where where the tread was worn but this was not mentioned to me the day before I got on the road. In all actually I needed 3 tires. I would have taken care of this if I was told at my servicing that I needed tires.

Wasn't bad? Just wish I knew how service worked so I wouldn't have been running all over the place looking for where I should be. Service went well

I had a very good experience here. I received top dollar for my trade in and got a great deal on a 2026 G70 2.5t Prestige. Our salesman’s name AJ was a pleasure to talk to and was very knowledgeable and helpful throughout the entire process. We were able to work out all the details over the phone before coming in, they honored their deal when I arrived, and I left in a beautiful car that I really like!

Customer service quality / skills really need to be worked on here at Stiver’s Genesis . I was on time for my appointment but no one was there to receive me so I left vehicle parked behind car entrance door.behind another car waiting. A gentleman came 30 minutes later to get keys from me. I came for an oil change, had an appointment and it still took 3 hours…. I was told at the end of oil change service what other items need to be looked at; however, it was too late to even consider getting anything else done. The service guy ... Read More

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Google - Oct 3, 2026

Customer service quality / skills really need to be worked on here at Stiver’s Genesis . I was on time for my appointment but no one was there to receive me so I left vehicle parked behind car entrance door.behind another car waiting. A gentleman came 30 minutes later to get keys from me. I came for an oil change, had an appointment and it still took 3 hours…. I was told at the end of oil change service what other items need to be looked at; however, it was too late to even consider getting anything else done. The service guy should have presented those issues to me earlier and maybe I could have gotten the work done while there. So now I have to schedule another appointment to come back which normally takes 2 weeks at least to get on the books… Stivers’ Genesis used to be better and hopefully they can get back to better customer service.

Everyone was pleasant to deal with, especially, Jacob Kennedy, our salesman. He is very knowledgeable about the detailed functioning of the vehicle we purchased, the 2026 GV80 Coupe. His calm manner is an attribute in dealing with customers.

I reached out knowing exactly what vehicle I wanted with the info needed for purchase. Current vehicle info with payoff details as well as who I would like to finance with as I have great credit. I asked to be in/out as easy as possible setting everything up early to save time. I had to follow up with Cory multiple times but he did manage to get the info needed. He was available at the time he said he would be when I came in. He hustled to get the vehicle prepared as it was post 6pm deal and ... Read More

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Google - Oct 2, 2026

I reached out knowing exactly what vehicle I wanted with the info needed for purchase. Current vehicle info with payoff details as well as who I would like to finance with as I have great credit. I asked to be in/out as easy as possible setting everything up early to save time. I had to follow up with Cory multiple times but he did manage to get the info needed. He was available at the time he said he would be when I came in. He hustled to get the vehicle prepared as it was post 6pm deal and we were there late given it was the last day of month. I was understanding of this as it was the only day I was available not being from that area locally so the wait although not ideal, was understood. That said what makes me mad is I specifically told Cory I did NOT want finance to send my deal to a bunch of people for financing. Just one. I even provided one I knew would be ideal for me but said if finance knows of another institution coming back with better rates than capital one, I'd be open to it but If all about the same...capital one. Cory didnt tell finance any of this and they sent it to 3 or 4 NOT even including capital one before I got to finance. I saw this after I purchased the vehicle and got home and saw 3 hard inquires. I reached out to Cory with ZERO accountability he said he's just a sales person with no influence on finance. Seeing as they are the ones who pass the deal to them, it would have been on him to communicate this as my request as the customer. He took zero accountability and didn't seem to care or apologize that it happened. A customer that comes in knowing exactly what vehicle they want, cash down, good credit, and knowing exactly who to finance with and having a reasonable car payment expectation is hard to come by so I really don't appreciate the lack of care given. Got the car I wanted at a price I felt was comfortable for my budget. If that is all that matters, sure. All good. If you want a dealer that cares about anything beyond that....maybe proceed with caution.

Great service, Thomas did a great job.

Chase Roberts did an exceptional job

I took my GV80 in for a recall and routine maintenance. The technician was on top of a dangerous situation related to my oil pan. Stivers would not let me drive the car home and were quick in getting parts and fixing the problem. I was given a loaner car which was extremely helpful. Love this place and their awesome customer service!

Very courteous and efficient staff, clean spacious waiting area

I just want to say thank you to the entire Genesis service team for taking such great care of me and my vehicle. I truly appreciate the oil change and alignment, but most of all, I appreciate how comfortable and welcomed you made me feel during my visit. Thank you for the great conversations, the friendly service, and for going above and beyond. I also really appreciate the car wash—it was a wonderful finishing touch! Your excellent customer service did not go unnoticed. Thank you again for making my experience such a pleasant one. I look forward to coming ... Read More

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Google - Sep 27, 2026

I just want to say thank you to the entire Genesis service team for taking such great care of me and my vehicle. I truly appreciate the oil change and alignment, but most of all, I appreciate how comfortable and welcomed you made me feel during my visit. Thank you for the great conversations, the friendly service, and for going above and beyond. I also really appreciate the car wash—it was a wonderful finishing touch! Your excellent customer service did not go unnoticed. Thank you again for making my experience such a pleasant one. I look forward to coming back!

So patient with us. Test drive was great and the vehicle has so much to offer

I am very happy with my experience with AJ and the finance team at Genesis of Columbia. A pleasant and positive experience all-around.

Everyone was friendly and professional.

My husband and I drove into this dealership and we were immediately approached with a warm greeting. Our salesman, Jacob was friendly and very professional with assisting us.

I dealt with Joseph who did his best to help but after a month and having my car damaged in the parking lot it is difficult to be happy with them. The body shop did a good job but the success of the mechanical repair is still to be determined. They are expensive and the text only policy creates misunderstandings and inhibits problem solving.

Oil change and service done quickly. Only issue was took several weeks to get an appointment for a simple procedure.

I walked into this dealership on Friday with no intentions of purchasing a vehicle. I wanted to just take a look at a few GV70s. The customer service and the way they greeted me were exceptional. Thomas was a great salesperson. He took me and showed me a couple of vehicles, and went over the features. I test drove the car. I still didn't have plans to purchase and they never pressured me. All the questions I had were answered thoroughly. They were an exceptional group of people at this dealership. I believe the general manager is Craig. ... Read More

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Google - Sep 20, 2026

I walked into this dealership on Friday with no intentions of purchasing a vehicle. I wanted to just take a look at a few GV70s. The customer service and the way they greeted me were exceptional. Thomas was a great salesperson. He took me and showed me a couple of vehicles, and went over the features. I test drove the car. I still didn't have plans to purchase and they never pressured me. All the questions I had were answered thoroughly. They were an exceptional group of people at this dealership. I believe the general manager is Craig. He was also very amazing. They walked me through the steps and I got the car that I wanted, a 2027 GV70. Thanks to the guys at Genesis of Columbia. I can't wait to refer my family and friends.

This was the tenth new car that I have bought in my life and it was hands down the best experience at a car dealership I have ever had. My salesman, Jacob Kennedy was extremely professional and friendly. Craig, dealership manager was also amazing. No pressure, non of the typical BS crap that you have to deal with at other car dealerships. I will recommend this dealership to everyone I know.

Great and fast service.

Working with THOMAS SANCHEZ, I bought a 2026 G80 from Genesis of Columbia. From my first phone call (I was coming from Charlotte to look at the car) through the test drive and purchase/trade negotiations the way through today (six weeks later) - Thomas and everyone else I have encountered has been professional, upfront, helpful and wonderful to deal with. Thomas has consistently stayed in touch to answer questions and offer assistance. My only regret is that I live 90 miles away so I can’t give their service department a chance too! Oh, and I love my car!!!

The purchase process was a little back and forth. Overall my salesman Carl was great even though he was assisting his co worker I originally had the appointment with. He treated me and my son with kindness.

I recently purchased a GV80 and had an excellent experience working with Thomas Sanchez. From start to finish, Thomas was professional, knowledgeable, and attentive without ever being pushy. He took the time to answer all of my questions and made sure I felt comfortable and confident throughout the entire purchasing process. If you’re in the market for a new vehicle, I highly recommend asking for Thomas Sanchez. His professionalism and commitment to providing excellent customer service truly made a difference. I’m very happy with my experience and would gladly recommend him to anyone looking for a great car-buying ... Read More

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Google - Sep 12, 2026

I recently purchased a GV80 and had an excellent experience working with Thomas Sanchez. From start to finish, Thomas was professional, knowledgeable, and attentive without ever being pushy. He took the time to answer all of my questions and made sure I felt comfortable and confident throughout the entire purchasing process. If you’re in the market for a new vehicle, I highly recommend asking for Thomas Sanchez. His professionalism and commitment to providing excellent customer service truly made a difference. I’m very happy with my experience and would gladly recommend him to anyone looking for a great car-buying experience.

Roadside Assistance was excellent. They replaced the tire within 30 minutes of the call. However, it took 3 1/2 hours for the dealership to patch the tire.

I drove 1hr.1/2 for an oil change,the staff was very professional and clean facility. Thanks Genesis !!!!

Excellent experience. Vehicle knowledge was superior. Thomas was not “pushy”; he was patient and fully answered questions. He also addressed any potential concerns.

Our experience was unexpectedly easy. Eveyone was relaxed, friendly and knowledgeable. Michael was attentive and so easy to work with —he was thorough-clearly knowledgeable of the Genesis GV 80 we were interested in. A bonus element was the beauty of the waiting area. Bravo Stivers Genesis!

Excellent service and professional job done

I dealt with Thomas Sanchez, who provided great customer service in helping me get into my new GV80. Would highly recommend him.

The customer service at this dealership is abominable. I had a warranty repair on a known issue. The dealer didn’t have a loaner the day I brought it in. I can understand that. It took them 11 days for a minor repair and despite repeated requests, they never got me a loaner, so that was 11 days of ubering. They were also not transparent about the timing and I had to repeatedly contact them because they seldom updated me. I called the service manager and never got a call back. Genesis markets themselves as a luxury brand, but the service and ... Read More

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Google - Aug 1, 2026

The customer service at this dealership is abominable. I had a warranty repair on a known issue. The dealer didn’t have a loaner the day I brought it in. I can understand that. It took them 11 days for a minor repair and despite repeated requests, they never got me a loaner, so that was 11 days of ubering. They were also not transparent about the timing and I had to repeatedly contact them because they seldom updated me. I called the service manager and never got a call back. Genesis markets themselves as a luxury brand, but the service and transparency of Genesis of Columbia/Stivers Hyundai would have been more fitting of a Yugo. In the past I’ve owned other luxury brands - Volvo, BMW, etc. and the service was satisfactory. Next time I need service, I’ll go to Charlotte or Augusta.

Can't get anyone on the phone, only AI and leave a message that won't be returned.

When I took my vehicle in for its first oil change after purchasing it, they didn't even wash the car. The windshield washer fluid was low and a warning message was displayed, but they didn't refill it either. I bought a luxury SUV expecting premium customer service, but this was the worst service I've ever received.

Horrible customer service! No communication from my service advisor they had my new vehicle for over a day for its first oil change and never contacted me once!

Went here about two weeks ago and they told me nothing was wrong i guess because my warranty was almost out and i want say why else. Now today im here in Charleston at Genesis and it was a problem. I’ll never go to the one in Columbia. I want even recommend Columbia store to no one.

My vehicle was scheduled for an oil change at 8:30am, with valet pickup. My vehicle was picked up around 8:15am. I did not receive notification until after 2:30pm that my vehicle was ready. There’s no way it should take 6 hours for a SCHEDULED oil change appointment. I hope the next service appointment will be better.

I had a great experience! The team was friendly, gave me an excellent deal, and made the whole process smooth and stress-free. Highly recommend!

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I brought my vehicle in for routine maintenance and was advised that there were a couple of additional issues that would be covered under warranty, but the parts needed to be ordered. At the same time, the tires I needed were also out of stock, so I agreed to return once everything arrived. The following week I received a call saying both the tires and the warranty parts were in, so I scheduled a drop-off. Unfortunately, about an hour after leaving the vehicle I was contacted again and told the tires were actually not in stock as previously stated, but ... Read More

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Google - Mar 14, 2026

I brought my vehicle in for routine maintenance and was advised that there were a couple of additional issues that would be covered under warranty, but the parts needed to be ordered. At the same time, the tires I needed were also out of stock, so I agreed to return once everything arrived. The following week I received a call saying both the tires and the warranty parts were in, so I scheduled a drop-off. Unfortunately, about an hour after leaving the vehicle I was contacted again and told the tires were actually not in stock as previously stated, but they would proceed with the warranty work. After waiting more than seven hours, I picked up my vehicle only to discover it was not driving properly at all. What should have been a straightforward maintenance visit turned into a very frustrating experience due to the miscommunication and the condition the vehicle was returned in. I understand that mistakes can happen, but clear communication and proper quality checks before returning a vehicle to a customer are critical. I’m hopeful the dealership will address the situation and work to improve the process for future customers.

I was in contact with Thomas Sanchez and had told him which car I was buying. I’m am 1.5 hours away and couldn’t get there for a few days. The day before I could get there another salesman sold the car. My word wasn’t good enough. Underhanded sales establishments and policies just undermine all credibility. Buyers beware. Yes I was given 2 options. 1) put down money that I’m not sure I would get back (which happened at another dealership). 2) find me another car…. WHY?.. this should never have happened in the first place and should have received a ... Read More

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Google - Mar 14, 2026

I was in contact with Thomas Sanchez and had told him which car I was buying. I’m am 1.5 hours away and couldn’t get there for a few days. The day before I could get there another salesman sold the car. My word wasn’t good enough. Underhanded sales establishments and policies just undermine all credibility. Buyers beware. Yes I was given 2 options. 1) put down money that I’m not sure I would get back (which happened at another dealership). 2) find me another car…. WHY?.. this should never have happened in the first place and should have received a phone call someone else is looking to buy the car your interested in. Makes for the justification that car sales is an unethical business!!

Unfortunately, Joseph “Joe” Delmege and Craig Jones can’t be trusted. I got totally ripped off by them. I am a buyer from out of state and after paying for a product, they have failed to deliver. It has been over 3 months and after countless calls and messages with false promises, they have still not mailed my product. In all fairness, I received part of it, but they kept the other two pieces. I was trying to give them the benefit of the doubt, but I guess I fell for the lies. At first, I was told they were waiting ... Read More

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Google - Feb 19, 2026

Unfortunately, Joseph “Joe” Delmege and Craig Jones can’t be trusted. I got totally ripped off by them. I am a buyer from out of state and after paying for a product, they have failed to deliver. It has been over 3 months and after countless calls and messages with false promises, they have still not mailed my product. In all fairness, I received part of it, but they kept the other two pieces. I was trying to give them the benefit of the doubt, but I guess I fell for the lies. At first, I was told they were waiting on it to arrive in the store, then I was told it needed to go to the service department for shipping. Next, I was told, “It should have been shipped, let me check.” Each time I had to follow up when they did not return my calls. Each time I got dragged along all to realize they were just taking my money. Don’t trust these two, they seem to be exactly the stereotypical car salesmen out to take advantage of the poor consumer. If I was local, I could just go up there and talk to them. It’s hard to ignore someone in person, but I guess since I’m out of state, they figured I was an easy mark. DO NOT BE TAKEN ADVANTAGE OF BY THIS DEALER OR ITS SHADY EMPLOYEES!! Avoid at all costs!!! ***Edit*** After leaving this review, they mailed my items to me as they had promised originally. Again, to be truthful I want everyone to know I did receive my items, they were just 3 months late and unless I followed up relentlessly and then left a bad review, I would not have received them. Be careful with these guys. ***Second Edit*** After I made the first edit, I was contacted on my personal cell phone my the sales concierge He told me to “Be a better person and take down the negative reviews.” When I asked who was texting me since I didn’t have his personal number saved in my phone, he replied with “Louisiana seems to be a nice place to visit” and then he asked if I still lived at my home address. He actually typed in my personal address that I gave the company during my purchase!!! It seemed he was implying that if I didn’t remove the review he would come to my house and attempt to make me remove it. I submitted a formal complaint to the GM (which turns out is one of the individuals who dodged my calls for 3 months, but I still sent him a formal letter). They had the Hyundai dealership GM call me and leave a message. I called back, but he didn’t answer either and never returned my call. I then reported this to Genesis corporate, and they simply said the issue has been handled. They gave my no detail as to how it was handled (I understand I might not be entitled to know that information, but it would be nice to know how they intend to protect my information from further criminal use.) The last thing I did was to submit a formal complaint to the South Carolina Consumer Affairs office. I haven’t received a response from that action as of yet. Again, y’all be careful with this dealership, they seem to play by their own rules and take care of their own. Your information is not safe with them!

POSTING AGAIN SINCE THEYRE BLOCKING ALL MY FB POSTS TO MAKE YALL AWARE!! I’ll be contacting WLTX AND WIS NEWS 10 as well and put them on blast this week if cars not delivered tomorrow I gave both Stivers Hyundai and Genesis of Columbia every opportunity to resolve this matter directly. Since nothing was corrected, I feel obligated to share my experience so other potential buyers know exactly what to expect. I entered into what was presented to me as a finalized and binding agreement. My credit was run for over a week and a half, and we negotiated multiple ... Read More

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Google - Feb 14, 2026

POSTING AGAIN SINCE THEYRE BLOCKING ALL MY FB POSTS TO MAKE YALL AWARE!! I’ll be contacting WLTX AND WIS NEWS 10 as well and put them on blast this week if cars not delivered tomorrow I gave both Stivers Hyundai and Genesis of Columbia every opportunity to resolve this matter directly. Since nothing was corrected, I feel obligated to share my experience so other potential buyers know exactly what to expect. I entered into what was presented to me as a finalized and binding agreement. My credit was run for over a week and a half, and we negotiated multiple proposals within the same price range. At no point during that entire process was I told that a co-signer would be required. The terms were clearly laid out, numbers were agreed upon, the down payment was discussed and paid, and the vehicle was confirmed. This purchase was meant to be a surprise for my wife’s 40th birthday and Valentine’s Day — a milestone moment for our family. The day before delivery, after everything had supposedly been finalized, I was suddenly informed that my security deposit would be refunded because I didn’t have a co-signer. That requirement had never once been mentioned. Introducing a new condition at the last possible moment is unacceptable and completely unprofessional. To be clear, my frustration is not with the sales representative, JJ. JJ was excellent throughout the process — patient, responsive, professional, and genuinely helpful. He communicated consistently and did everything he could on his end. My issue is strictly with how the deal was ultimately handled at the dealership level (the internet sales “manager” while the REAL GM manager was on vacation. What should have been an exciting and meaningful experience turned into unnecessary stress and disappointment because of poor communication and a failure to honor agreed-upon terms. Running someone's credit, structuring multiple offers, confirming a vehicle, and then changing the deal at the finish line is not how trust is built. Since the dealerships chose not to honor the original agreement or take accountability, l am leaving this review so future buyers can make informed decisions. I strongly encourage anyone considering doing business here to get every detail in writing and to be cautious about assuming a deal is final - even if you're told it is.

I had a very disappointing experience with Stivers Hyundai and Genesis of Columbia. Having done business with Lexus for many years, I have never encountered this level of inconsistency or lack of professionalism. During negotiations, the down payment amount was increased in the proposal without my knowledge in order to meet my requested monthly payment. Thankfully, I reviewed the figures carefully and brought it to their attention, and the proposal was revised. After we agreed on terms, I was informed that I would need to pick up the vehicle, despite prior confirmation that delivery had been arranged. I was then ... Read More

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Google - Feb 14, 2026

I had a very disappointing experience with Stivers Hyundai and Genesis of Columbia. Having done business with Lexus for many years, I have never encountered this level of inconsistency or lack of professionalism. During negotiations, the down payment amount was increased in the proposal without my knowledge in order to meet my requested monthly payment. Thankfully, I reviewed the figures carefully and brought it to their attention, and the proposal was revised. After we agreed on terms, I was informed that I would need to pick up the vehicle, despite prior confirmation that delivery had been arranged. I was then told I would need to pay for delivery, which had not previously been disclosed. Finally, I was informed that a co-signer was required—even though I had already been approved without one. The entire deal was then canceled and my deposit refunded the day before the scheduled delivery. This vehicle was intended to be a 40th birthday gift from my husband—what should have been a celebratory milestone instead became a frustrating and disappointing experience. To be fair, my sales representative was excellent—patient, responsive, and professional throughout the process. Unfortunately, the transaction was ultimately terminated by management. Words of Advice: I encourage future customers to obtain all terms in writing, review documentation carefully, and confirm details at every step. Transparency and consistency were not reflected in my experience. Moral of the story: The contrast between my experience with Lexus and Genesis was striking. Over the years, Lexus has consistently provided a top-notch, transparent, and professional buying experience. Unfortunately, my experience with Genesis fell far short of that standard, lacking the consistency, clarity, and professionalism I have come to expect when purchasing a luxury vehicle.

I gave both Stivers Hyundai and Genesis of Columbia every opportunity to resolve this matter directly. Since nothing was corrected, I feel obligated to share my experience so other potential buyers know exactly what to expect. I entered into what was presented to me as a finalized and binding agreement. My credit was run for over a week and a half, and we negotiated multiple proposals within the same price range. At no point during that entire process was I told that a co-signer would be required. The terms were clearly laid out, numbers were agreed upon, the down payment ... Read More

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Google - Feb 14, 2026

I gave both Stivers Hyundai and Genesis of Columbia every opportunity to resolve this matter directly. Since nothing was corrected, I feel obligated to share my experience so other potential buyers know exactly what to expect. I entered into what was presented to me as a finalized and binding agreement. My credit was run for over a week and a half, and we negotiated multiple proposals within the same price range. At no point during that entire process was I told that a co-signer would be required. The terms were clearly laid out, numbers were agreed upon, the down payment was discussed and paid, and the vehicle was confirmed. This purchase was meant to be a surprise for my wife’s 40th birthday and Valentine’s Day — a milestone moment for our family. The day before delivery, after everything had supposedly been finalized, I was suddenly informed that my security deposit would be refunded because I didn’t have a co-signer. That requirement had never once been mentioned. Introducing a new condition at the last possible moment is unacceptable and completely unprofessional. To be clear, my frustration is not with the sales representative, JJ. JJ was excellent throughout the process — patient, responsive, professional, and genuinely helpful. He communicated consistently and did everything he could on his end. My issue is strictly with how the deal was ultimately handled at the dealership level. What should have been an exciting and meaningful experience turned into unnecessary stress and disappointment because of poor communication and a failure to honor agreed-upon terms. Running someone's credit, structuring multiple offers, confirming a vehicle, and then changing the deal at the finish line is not how trust is built. Since the dealerships chose not to honor the original agreement or take accountability, l am leaving this review so future buyers can make informed decisions. I strongly encourage anyone considering doing business here to get every detail in writing and to be cautious about assuming a deal is final - even if you're told it is.

They act like your best friend until you sign all the paperwork. An they get you locked in. I Highly recommend not buying a used vehicle from them. They don't know how to recondition for vehicle for retail an definitely don't know how to detail a vehicle. Sold me a vehicle with many Pre-Existing issues an a cracked windshield. have been waiting since the 1st to get a call back but at this point completely understand they have no intention on calling back. Buyer's beware if looking to buy a used vehicle. Plus they don't even ... Read More

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Google - Jan 7, 2026

They act like your best friend until you sign all the paperwork. An they get you locked in. I Highly recommend not buying a used vehicle from them. They don't know how to recondition for vehicle for retail an definitely don't know how to detail a vehicle. Sold me a vehicle with many Pre-Existing issues an a cracked windshield. have been waiting since the 1st to get a call back but at this point completely understand they have no intention on calling back. Buyer's beware if looking to buy a used vehicle. Plus they don't even Honor their pricing on their own website

They had my car from 11/10 - 12/12. The needed repairs were not completed. The fuel injector for my car was out of stock. I was told it was not available nationally. The part would need to come from the manufacturer. When the part arrives in the US, I was told that there were others ahead of me, so I would have to continue to wait. There was never any eta given. It was always wait and see. When I asked for a loaner vehicle, I was told no. I had to pay for a rental for o er a month. The ... Read More

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Google - Dec 14, 2025

They had my car from 11/10 - 12/12. The needed repairs were not completed. The fuel injector for my car was out of stock. I was told it was not available nationally. The part would need to come from the manufacturer. When the part arrives in the US, I was told that there were others ahead of me, so I would have to continue to wait. There was never any eta given. It was always wait and see. When I asked for a loaner vehicle, I was told no. I had to pay for a rental for o er a month. The last time. I asked for an update on the part, I was given the number to their national provider and told I could call them. I might get more info from them. It was even said that they wanted to get my repair completed because they don't get paid until it's done, so they want to get it done. I never asked for any discounts, or a reduction in price due to the delay. I never threatened, cursed or behaved poorly. However, I was not a valued as a customer. I ultimately picked up my vehicle even though the repairs were never completed. WO4ST EXPERIENCE I EVER HAD WITH A DEALERSHIP.

The Genesis side of the dealership are true scammers. Took my GV80 in for issue with the shifter dial light, after much research on my part I found that the battery was the culprit as many owners were verbalizing it as a solution. Joey, service manager at Genesis told me that I needed a new shifter dial at a cost of 1400, so I took my truck from the dealership as the light was not effecting anything, a couple of days later after not being able to live with the light on I decided to pay the toll. Took my car ... Read More

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Google - Dec 9, 2025

The Genesis side of the dealership are true scammers. Took my GV80 in for issue with the shifter dial light, after much research on my part I found that the battery was the culprit as many owners were verbalizing it as a solution. Joey, service manager at Genesis told me that I needed a new shifter dial at a cost of 1400, so I took my truck from the dealership as the light was not effecting anything, a couple of days later after not being able to live with the light on I decided to pay the toll. Took my car back into Genesis, but before I did I placed obvious starches on the dial and video the entire ordeal. Took my truck into genesis and a couple of days later got it back. Guess what, the exact marks are on the “new one” but the battery was changed, with a manf date of 2022, call GM who advised that they did not swap the battery, find it difficult to believe as the truck is a 2021 and was purchased brand new. Sending video of encounter with mgr along with video of before and after to state attorney general office.

On 11/28 I dropped my vehicle off at Genesis of Columbia at 930-10am for service with pickup at 5pm. During this course of time I received a email for recommendations, in which, I approved the recommendation for spark plugs. 2 hours later I received a call saying we dont have the spark plugs, can you come back in Tuesday. While on this call I asked about fluids being checked, the rep assured me that the light for low washer fluid will be corrected, ok. Picked up my vehicle at 5- service due light still on and low washer alert still coming ... Read More

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Google - Nov 30, 2025

On 11/28 I dropped my vehicle off at Genesis of Columbia at 930-10am for service with pickup at 5pm. During this course of time I received a email for recommendations, in which, I approved the recommendation for spark plugs. 2 hours later I received a call saying we dont have the spark plugs, can you come back in Tuesday. While on this call I asked about fluids being checked, the rep assured me that the light for low washer fluid will be corrected, ok. Picked up my vehicle at 5- service due light still on and low washer alert still coming on. The rep, think her name is chastity, I asked her why would I receive a multi point inspection email with all fluids passing inspection and why would she say it'll be corrected if it was not. She went over to Hyundai side and grabbed a jug of washer fluid to fill it up. Like are you for real right now, yall had my vehicle from 10- 5. And why is my service due light still coming on? This is ridiculous.

I purchased a vehicle on August 31,2025 and barely drove it . At the beginning of October I noticed that my driver side was lower than the right side so I called and schedule a service which I received weeks later on October 22, 2025. I was informed that warrant wasn’t covering the repair($4900)and also that my vehicle a genesis G90 was hit by an employee while there for servicing. So for weeks I received no communication and expressed my concern about the repairs because I just had purchased this vehicle. I talked to service representatives, manager Mike, Craig and was told ... Read More

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Google - Nov 27, 2025

I purchased a vehicle on August 31,2025 and barely drove it . At the beginning of October I noticed that my driver side was lower than the right side so I called and schedule a service which I received weeks later on October 22, 2025. I was informed that warrant wasn’t covering the repair($4900)and also that my vehicle a genesis G90 was hit by an employee while there for servicing. So for weeks I received no communication and expressed my concern about the repairs because I just had purchased this vehicle. I talked to service representatives, manager Mike, Craig and was told they would talk to the General manger and get back to me NEVER did. When I finally spoke to the General Manger Mr. Tanner I was informed that should file a claim with my insurance and I said I could because no accidents had occurred then was informed to send him an email about my experiences with the lack and communication to get no response from him either. I sent pics which are shown below to show that the vechile was like this from then beginning yet no response. And Joey the service representative lied to the dealer compliance department of my finance company and said I initially bought the car in because I said I hit something. It’s one thing to sell a faulty vehicle to to lie on the customer to cover you tracks is why I decided to write this review. An alignment was preformed after the employee ran into my vehicle and I believe it was performed to cover their tracks because a multipoint inspection was never preformed prior to my purchase. They claim they would honor their mistakes if found out that one was made but never acknowledge the customer after their check has cleared. Prior to getting paid by the finance company I received texts and calls daily to ensure I sign documents to get them paid and now all I get is excuses and ignored because this dealership won’t take liability for their mistake. Won’t recommend and encourage everyone to do a proper inspection prior to purchase because I thought I was buying from a respectable dealer.

I've called 6 times about a car and left messages, no return call? I even called and left a message with the service manager, no return call? This dealership is a ghost? I'll take my business somewhere else.

We were leaving NC headed to SC. We have decided our next car will be a Genesis. Noticed Genesis of Columbia was there and decided to show. Just wanted to see in person after online shopping. Stock was impressive. Looked at a few cars and then loud speaker says you are trespassing (but no trespassing sign present) and you are being recorded, please leave! So is window car shopping on a Sunday without anxious salesperson is trespassing. Tell you what Genesis of Columbia, NO thank you!!!

No proactive contact regarding the status of the vehicle while being serviced. Vehicle towed to dealership because it would not start and has a water leak. Water leak and start issues continue. Steel of mildew in car and water staining inside roof. Was told they could not replicate issue although it was clear that rain had gotten into the vehicle while at the dealership.

Friendly service technicians however my vehicle has been at the dealership 3 times now and the rattling is still present

To Whom It May Concern, I am writing to express my deep disappointment with the service I have received at Stivers Genesis of Columbia. This is my second Genesis vehicle, and while I absolutely love the car itself, the experience with your dealership has been consistently underwhelming. When we initially purchased the vehicle, the Sales Consultant was excellent—professional and helpful. However, the presentation of the car at delivery was unacceptable. The vehicle was completely dirty, which diminished the excitement of the purchase. Despite this, we remained optimistic that future experiences would improve. Unfortunately, they have not. During my first ... Read More

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Google - Apr 22, 2025

To Whom It May Concern, I am writing to express my deep disappointment with the service I have received at Stivers Genesis of Columbia. This is my second Genesis vehicle, and while I absolutely love the car itself, the experience with your dealership has been consistently underwhelming. When we initially purchased the vehicle, the Sales Consultant was excellent—professional and helpful. However, the presentation of the car at delivery was unacceptable. The vehicle was completely dirty, which diminished the excitement of the purchase. Despite this, we remained optimistic that future experiences would improve. Unfortunately, they have not. During my first service appointment, I requested an SUV loaner vehicle due to my husband's height—he is 6'10". While the vehicle was purchased for me, we made sure to choose a model that would be comfortable for him as well. However, we were given a G80, which he simply cannot fit in. I explained the situation at the time, but it made no difference. Most recently, on April 11, I brought my vehicle in for service, including addressing a sensor issue. I was the second customer to arrive that morning, and I was scheduled to receive a loaner. About 15 minutes after I arrived, another customer came in. I observed a GV70 being brought around, but when I was taken to my loaner, it was once again a G80. I asked if a larger vehicle was available, and was told no. When I inquired about the GV70 given to the later customer, I was told she may have scheduled before me. Regardless of scheduling time, I was physically present earlier and have repeatedly explained the importance of accommodating my husband's height. Upon picking up my car, I was extremely disappointed to find that it had not even been washed. More importantly, the original sensor issue had not been resolved. Now, I have to return for further service—something I am strongly considering doing at another location, such as the Genesis dealership in Fayetteville. I truly love Genesis vehicles—they are the best cars I’ve ever owned—and my previous experiences with Genesis of Atlanta were exceptional. However, unless there is a significant improvement, I do not intend to purchase another vehicle from Stivers Genesis of Columbia. If I do decide on the up and coming GV90 in the future, I will go out of my way to purchase and service it elsewhere. Sincerely, Rodney & Fredricka Owens

Vehicle was with dealer from sep 24 to Jan 25 and it still is not fixed . Not only is it not fixed it has an additional problem of no heat that was not present going in. Although I received a loaner I would say I’m grateful but I’m not I should have my vehicle is brand new and should not be broken it had less than 2000 miles. Also the loaner was limited to South Carolina which was an issue during the holidays and appointments in governing states. If I could give zero stars I would. The one star is for ... Read More

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Google - Feb 4, 2025

Vehicle was with dealer from sep 24 to Jan 25 and it still is not fixed . Not only is it not fixed it has an additional problem of no heat that was not present going in. Although I received a loaner I would say I’m grateful but I’m not I should have my vehicle is brand new and should not be broken it had less than 2000 miles. Also the loaner was limited to South Carolina which was an issue during the holidays and appointments in governing states. If I could give zero stars I would. The one star is for the concierge staff they were pretty good. Otherwise not confident in Genesis moving forward.

The representative was very courteous. The shop misdiagnosed the problem with my outside mirror not staying in position and said Genesis would not cover the repair due to a superficial scratch on the housing and the bill to fix would be about $2400. While I was still there we discovered that operating the mirror retraction switch fixed the problem.

It took 5 hours for them to do a 2-hour service. Never had to wait this long in the past. I made it clear the time was frusterating and took basically my entire saturday to get the service done.Then the bill was absurdly high. I will adjust my review if future experiences are better.

UPDATE: DISCLAIMER: I’m writing this here because this is the dealership I bought my car from. These thoughts aren’t reflective of the dealership but rather those making policy decisions and GENESIS Finance. Genesis of Columbia, feel free to forward this message as applicable but I need to post it somewhere. Sorry. I wanted to love this experience, and at first, I did. The vehicle itself was beautiful, and the dealership staff were welcoming, professional, and knowledgeable. The initial delivery felt like the luxury experience you’d expect. Unfortunately, that’s where the luxury ended. As an active-duty Air ... Read More

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Google - Oct 22, 2024

UPDATE: DISCLAIMER: I’m writing this here because this is the dealership I bought my car from. These thoughts aren’t reflective of the dealership but rather those making policy decisions and GENESIS Finance. Genesis of Columbia, feel free to forward this message as applicable but I need to post it somewhere. Sorry. I wanted to love this experience, and at first, I did. The vehicle itself was beautiful, and the dealership staff were welcoming, professional, and knowledgeable. The initial delivery felt like the luxury experience you’d expect. Unfortunately, that’s where the luxury ended. As an active-duty Air Force member with 27 years of service, I’ve purchased and managed vehicles all over the world. I’ve dealt with PCS moves, overseas shipping, and more paperwork than I care to admit, and I’ve never experienced the level of difficulty I encountered with Genesis Finance. And that’s saying something. Their processes are simply not built for military members, especially those stationed overseas. There’s little flexibility, limited understanding, and a noticeable lack of common sense when it comes to real-world situations. Case in point: after my vehicle was totaled, my insurance and GAP coverage handled their part with no issues. Genesis Finance, however, made closing things out feel like a full-time job. Getting required documents was like pulling teeth, with no anesthesia. At one point, I was sent a “payoff letter” with no letterhead, no signature, nothing. I’m pretty sure I could’ve made a more official-looking version myself in five minutes. And when you’re overseas, documentation isn’t optional, it has to be right. That added unnecessary delays and frustration. Even before that, trying to ship the vehicle overseas required multiple approvals and excessive back-and-forth. I’ve had smoother processes deploying than I did trying to move this car. To be fair, there was one representative who was genuinely helpful, took the time to understand the situation, and tried to move things forward. Unfortunately, that level of service was the exception, not the standard. For military members, especially those stationed overseas, I strongly recommend thinking twice. Their current processes just don’t align with the realities of military life. I’ve since transitioned to a BMW X5 here in Germany, and the experience has been seamless. Honestly, they rolled out the red carpet so smoothly it made me wonder why I tried anything else in the first place. Genesis has a great product, but until their policies, business, and customer service catch up, it’s not worth the headache for military members. ————————————————————————————— It's challenging to put my experience into words but I'll try. It's not because I can't, it's because it was so good. They treated me like a king from the initial communication. They were prompt, professional and knowledgable. They know the vehicle inside and out. The ambience felt like I was in a massage spa, and someone was going to give me a mani/pedi at the end. They work very well as a team, and there wasn't any in-fighting. They stayed well after closing time to ensure I was taken care of. I had some minor issues which delayed somethings with the paperwork, and their patience was unmatched and we still got things taken care of. HIGHEST RECOMMENDATION!!!

Valet was oversold and is under delivered. Takes too long to get scheduled. Didn’t show up on time. Brought me a Hyuandi and not a Genesis. I paid for a filet and got a sirloin. Was told it would be delivered the next morning. I had to continually reach out to get it by early afternoon. Totally frustrating experience.

I was hoping after the third attempt of fixing my ac that it would be done. Nope. Only lasted a little over a week thid time and it's still blowing hot air. I purchased a Genesis for the reliability and other factors but now I'm not so sure I made a good decision. I have not been able to enjoy my car this summer because it's been in the shop. I am not happy at all!!

Awful Took car in for routine service Gave to me with a flat tire Didn’t document work Everyone there very confused!!! Do not trust them

genesis service great so my stuf in my car not be protection . i lost my gucci sungglass while my car maintenace

Be careful when dealing with this dealership. The promotional interest rate we discussed wasn't the same as the rate they presented us on the iPad. They were reluctant to give us a hard copy and it wasn't until we got home that I understood why. When we ran the numbers it was more than double! They apologized in email and offered to make it right but I don't do business with untrustworthy people. This is the first negative review I've ever written but I want others to be aware so they don't get tricked.

Good experience buying a Genesis at the dealership. Horrible Service department. Scheduled an oil change on the app and nothing happened. Tried to call on 3 separate occasions and was on hold for long periods of time then transferred to voicemail. All I need is a simple oil change. 1/31/22 update Called the dealership after they responded to my review with a weak call us at the regular # with no contact to ask for. The Service manager admitted that they didn’t have the inventory/capacity to offer the service they promised when I purchased the car. Didn’t really seem to ... Read More

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Google - Jan 27, 2022

Good experience buying a Genesis at the dealership. Horrible Service department. Scheduled an oil change on the app and nothing happened. Tried to call on 3 separate occasions and was on hold for long periods of time then transferred to voicemail. All I need is a simple oil change. 1/31/22 update Called the dealership after they responded to my review with a weak call us at the regular # with no contact to ask for. The Service manager admitted that they didn’t have the inventory/capacity to offer the service they promised when I purchased the car. Didn’t really seem to care that no one called me after I scheduled my appointment. They just ignored it and moved on. Crazy bad Service.

All they care about is getting u to sign then they don't stand behind what they should